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  • Phone : +84-985-767-599
   

How about tour package cancellation & fee?

All cancellations must be received in writing, sent to us by email and any tour cancellation after confirmation will be charged 10% of total price. The following rules apply for cancellations: 

+ 60 days before arrival: 20%

+ 30-59 days before arrival: 45% cancellation charge

+ 15-29 days before arrival: 65% cancellation charge

+ 8-14 days before arrival: 85% cancellation charge

+ 7 days or less cancellation notice: No refunds

(*** Non refundable deposit and banking service fee will be forfeited in all cancellation cases.)

NOTES: if you book a single services such as Mekong River Cruise, Halong Bay Cruise, the cancellation policy will be different depending on the cruise's policy. Kindly ask our This email address is being protected from spambots. You need JavaScript enabled to view it.for more details.

 


Vietnam - Hanoi Head Office
Address: Suite 205, CT9, 66 Kim Giang Street, Hanoi, Vietnam.

Cambodia - Phnom Penh Office
Address: No. 19-20E0, Street 371, Phnom Penh.

Laos - Vientiane Office
Address: 116/12 Chao Anou Road, Chanthabuly, Vientiane.