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Terms and Conditions

This terms & conditions are written by Viet Prestige Travel Co., Ltd. It applies to all people who made travel booking to Viet Prestige Travel Co., Ltd. Once you have your booking with Viet Prestige Travel Co., Ltd, you are agreed with below terms of service.

I. IMPORTANT NOTES

1. Health & Insurance

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation.
Moreover, we strongly recommend that you take out insurance which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness.

2. Prices

All prices are in United States Dollars ($) unless otherwise indicated. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the services which we arrange on your behalf
• Prices are valid 30 days from date of offer. Past this date price and conditions may be readjusted.
• The cost of air tickets is subject to change without prior notice by the airlines.
• Reservations during peak times (Christmas, New Year, Vietnamese Lunar New Year, National Holidays) may be subject to supplementary charges.

3. Itinerary Exclusions

We would be happy to provide you with a quote for airport transfers, early check-in or any additional services you might require.
• Rooms at hotels are available only from 1400 on arrival day till 1200 on departure date. A supplement will be added if early check-in or late check-out is desired.
• Please note that all the above services & tours have yet to be booked, they are proposed for your information only and we will not make any reservations before we receive your confirmation to do so.
• If one or some proposed service(s) is (are) not available at the moment of booking, we will try to find other possibilities/options or other similar service(s) in order to avoid changes to the program.

II. GENERAL BOOKING CONDITIONS

Here you will find information about the different booking conditions that apply to the holidays and travel arrangements available on our website. Please read the following terms and conditions carefully.

1. Booking details

You must check your details on your confirmation invoice. Check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately and Make sure that the names given are the same as the person’s passport.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary requirements. In making this booking, you consent to this information being passed on to the relevant persons.
Full details of our privacy policy can be found at: Viet Prestige travel Privacy Policy 

2. Payment

In order to guarantee your booking, ideally the deposit 30 % must be paid in advance. The second deposit of 50% must be paid 45 days before departure and fully balance could be paid in USD Cash on arrival.
Payments are to be made according to our invoices only and should be executed by cash, credit card or bank transfer. Any bank charges levied by the sending bank relating to transfers to Viet Prestige Travel must be paid by the Clients.

3. Cancellation or Amendments

Any cancellation or amendment request must be sent in writing and will not take effect until received

3.1 Tour Cancellations by you

Any cancellation after confirmation and deposit, 10% of total cost is applied per person the administrative fee plus other charges by hotels, airlines, and other contractors of Viet Prestige Travel.
If cancellation is made after full payment has been made, we will hold is a full credit to be used for further bookings (less any charges levied by hotels, carriers). And the following rules apply for cancellations:

Cancellation Policy
• Between 65 and 45 before departure: 20% of total tour cost
• Between 44 and 35 days before departure: 30% of total tour cost
• Between 34 and 15 days before departure: 50% of total tour cost
• Between 14 and 7 days before departure: 80% of total tour cost
• 7 days or less before departure: 100% of total tour cost

Notes: Cancellations of Mekong Cruises and Halong Bay Cruises are different basing on the cruise company's policy, date of booking and price. Kindly get exactly cancellation from our travel consultants when you make a booking with us.

3.2. Cancellations not by you

We are always committed to take our best effort to operate all tours as planned in advance. However, due to factors out of our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:
• services of an equivalent or similar standard, if available;
• any of a lower standard together with a refund of the difference in price;
• cancellation with a full refund of all money paid.
In unexpected cases, we have to cancel the tour no later than 30 days prior to the scheduled departure date, whereupon all money paid by you for tour shall be refunded but no further compensation will be paid. You and Viet Prestige travel agree to release each other from any further obligations which would have been enforceable had the tour not been cancelled.

4. Infant and Child Prices

• Children under 2 years old: Free of charge tour price/ sharing existing bed with parents, 10% Adult's domestic airfare 
• Children from 5 to 7 years old: 50% Adult's tour price/ sharing existing bed with parents, 75% Adult's domestic airfare 
• Children from 7 to under 11 years old: 75% Adult's tour price/ sharing existing bed with parents, 75% Adult's domestic airfare
• Above 11 years old: Charged as adults  

Air tickets: Airline child price policy applied
Please note that some suppliers may impose additional fees for infants and children. These will be advised at time of booking.

5. Feedback or Complaints

We wish any of your complaints do not bring back home, so that if you’re not satisfied with any aspect of the services we have arranged on your behalf, please let us know as soon as possible to remedy the problem.

6. Liability & Responsibility 

Viet Prestige travel's Terms of Business are governed by Vietnam Government. Full details of our company, can be found at:  Viet Prestige travel's company profile
All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
Viet Prestige travel, act solely as a booking agent for the relevant supplier, and as such, have no liability whatsoever to you for any death, personal injury or loss of whatever nature you may suffer unless caused by our own negligence.

7. Viet Prestige travel guaranteed

We guarantee our price is THE BEST as the the services we provide. We take very seriously the selection of our partners and of our products and services. We make inspections of all our products and services regularly. We always try our best to meet your needs.

These terms and conditions apply to all our services are made available by accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). If you need any information or more questions, please send us via This email address is being protected from spambots. You need JavaScript enabled to view it. or call hotline: +84-985-767-599 ( during working hour).


Vietnam - Hanoi Head Office
Address: Suite 205, CT9, 66 Kim Giang Street, Hanoi, Vietnam.

Cambodia - Phnom Penh Office
Address: No. 19-20E0, Street 371, Phnom Penh.

Laos - Vientiane Office
Address: 116/12 Chao Anou Road, Chanthabuly, Vientiane.